AFH PHX is working with BASIS Scottsdale School Key Club on Cultural Orientation. THX
These cultural orientation videos and English language scripts were produced by Interfaith Refugee Ministry of New Bern, NC, an affiliate of Episcopal Migration Ministries, and are used herein with their permission. Audio narration in Dari and Pashto is provided by Afghan Hope Foundation volunteers. All rights reserved. This content may not be copied or reused without the express written permission of Afghan Hope Foundation and Episcopal Migration Ministries.
Welcome to your new home! These are the keys to your front door. You have two locks: one on the doorknob, the other is a bolt. Use both of them. Keep your door locked all the time. If you lose your keys, or lock them inside the house, call your case manager or the landlord. Let’s walk through your new house. Your home has a kitchen, living room, at least one bathroom and at least one bedroom.
Keep your door locked, even when you are home. If you have a screen door, keep it closed at all times. Keep first floor windows shut and locked when no one is home. Leave at least one light on while you are out so it looks like someone is home. If you have a porch light, turn it on when you go out at night. You want to be able to see the lock when you return in the dark. Never let someone you do not know into your home. Teach children not to open the door without a trusted adult present. If you ever see people stealing or suspicious strangers around your home, call 911. The entryway and all hallways should be kept clear.
Smoke alarms should be installed throughout the home. Removing them is a crime. If the batteries need changing, be sure to do so promptly. If you cannot reach the smoke alarm, contact your landlord to borrow a ladder. Do not smoke inside the home: cigarettes do not burn out, so they are a fire hazard. Smoke damage is very expensive, and smoke is bad for everyone’s health.
If the fire is too large to extinguish, get outside and call 911. If you do not have your phone, have someone nearby call right away. If the neighbors are home, yell “FIRE” so they know to evacuate. Your fire extinguisher should be kept in the kitchen. Everyone in the home should know how to use it. There are instructions on the label. Your case manager will show you how to use it: if you ever forget, ask them to show you again. In case of a fire, you won’t want to re-read the label. If you use your fire extinguisher, tell your case manager or landlord so it can be recharged or replaced.
In this video, you will learn about the stove and refrigerator. You will learn how to operate the stove. You will learn what does and does not go into the refrigerator. This is the stove. It has two parts. The stove top is where you will cook your food. There are four burners on the stove top. This is the oven. You can cook food in the oven. Use the correct pot or pan when you cook. These are pots and pans to use on the stove. These are pans you can use in the oven. Some pots should not go in the oven. Just use them on the stove top. Some pans are especially for use in the oven. The stove top knobs show you how hot the burner will be. You can choose how hot you want each burner to be. Use the dials on the front (or back) of your stove. You can choose how hot you want the oven to be by setting the dial on the front (or the back) of the stove. Always be careful around the stove. Hot burners and hot oven racks will burn you. Always use potholders to handle hot pots. Never cook food without a pot or pan.
Wash your sink with cleanser and hot water once a week. Do not leave dirty dishes or food scraps in the sink, or you will have pests. Do not put grease, ice, tea leaves, coffee grounds, or vegetable skins down the drain. If you have a garbage disposal: Do not put bones, eggshells, onions, celery, or metal down the disposal. Run cold water while the disposal is on. Do not put your hand in the disposal. Remember - standing water, wet surfaces, leaks, drips, and clogs attract bugs, rot, and mildew. They will damage your home and could make you sick. Do not collect water anywhere in the home. Wring out wet towels and sponges.
Clean the bathroom floor, sink, bathtub or shower, and toilet once a week. Do not let hair or small objects go down any of the drains. When the bathroom fills with steam, turn on the fan. Dry the mirror and wet surfaces; open the door.
Used toilet paper goes in the toilet, and then you flush. Flush the toilet after every use. Clean the inside and outside of the toilet every week. If there are accidents around the toilet, clean them up immediately. Use a toilet brush to clean the toilet. Do not use a toilet brush to clean anything else. Never flush food, objects, large wads of toilet paper, Q-Tips, cotton balls, paper towels, or garbage down the toilet. Teach children not to put any toys in the toilet. If the toilet overflows, call your landlord.
The sink is for hand and face washing. The tub is for baths and showers. The tub can be slippery, so be careful. The shower curtain goes inside the tub. If you have a small child, place a child tub in the larger one for safety. If the floor gets wet, dry it right away. If there are leaks or clogs, contact your landlord right away. Collected water, wet surfaces, leaks, drips, and clogs attract bugs, rot, and mildew. Wring out wet towels and sponges, hang them over the tub to dry, turn on the bathroom fan, and open the door. If you hang your laundry to dry, hang it over the tub, turn on the fan, and open the door.
Sort clothing into light and dark piles. Make sure all pockets are empty. Turn on the machine. Dials show you what to do. Wash the clothes in warm water unless the tags suggest otherwise. If your laundry machine loads at the top, add the soap, then the clothes. If it loads at the front, add the clothes and then the soap. Clean the lint screen between every dryer load. If the screen gets too full, the lint can be a fire hazard. Do not overstuff the washing machine or the dryer. Do not put anything but clothing, towels, or sheets in the laundry machine or dryer. Never climb into or put your head into the machine. Keep children away. If water collects underneath, dry it immediately. If the problem persists, call the landlord for a repair. Never use laundry soap to clean dishes. Never use dish soap in the laundry machine.
Keep the heat and air unit on AUTO. Set COOL to 78 degrees and HEAT to 68 degrees. Keep inside doors open to increase airflow. Keep windows closed while air conditioning or heat is running. Check the air vent filters every month: if they are dirty, clean or change them. You will pay for the heat and air conditioning you use. Keep an eye on the temperature setting. If you have the heat or air conditioning on, make sure the windows and doors are closed. This will save you a lot of money. When it gets cold, save money by putting on a sweater. Do not use a space heater: they are a fire hazard and the electricity they use will cost you money.
Make sure everyone in the household knows how to lock and unlock doors and windows. Keep first floor windows shut and locked.
You have furniture in your home. Ask your case manager what items are yours, and what belongs to the landlord. Usually the stove and refrigerator belong in the home; the furniture belongs to you.
Put garbage in your trash bin. Your bin should always be lined with a plastic trash bag. Empty all trashes in your home, every day. Tie the bags closed and take the trash directly to the dumpster. Never leave your garbage in the hall or by the front door. It will smell and attract pests. If your new community recycles, follow their rules for sorting.
Bedbugs live in fabrics and bedding; their bites are painful and look red. To avoid bedbugs, never bring furniture from the street into your home, and wash your bedding frequently. If you have bedbugs, wash all bedding in hot water with soap and dry in a hot dryer. Vacuum mattresses, furniture, carpets and edges of the walls. Remove the vacuum bag and throw it in the dumpster outside the home right away. Move furniture away from the walls, and lift bedding from the floor. Stand the legs of your beds in small cans of liquid soap.
Most properties have quiet hours. Good neighbors keep music and family noise down between 10PM and 8AM. Good neighbors bring the party inside by 9PM. Good neighbors do not have loud phone conversations outside their neighbor’s window.
Keep the outside of your home clean and clear. Never leave trash outside the doorway, it can attract pests. Take the trash straight to the dumpster. PETS
Some landlords allow pets, some do not. Some have size restrictions. Be sure you know what pets are allowed before you bring one home. If you have pets, introduce them to your neighbors but keep them off the shared property. If they make a mess, clean it up right away.
If you have a dispute with a neighbor that you cannot resolve, speak with your case manager. If it has to do with the apartment or grounds, the landlord might be able to help.